What locations do we ship to?
- We ship through our logistics partners, Fed Ex & Blue dart. The coverage areas are the ones that are covered by these two companies.
- In case your delivery location is not covered by these companies, we shall deliver using another vendor at a slightly extra fee.
How do I track my order?
- We email all our customers the tracking number of your order, every time you place one.An update can be requested on the Ubar website or with you tracking number you could directly check on the logistic companies website.
Do you charge additional shipping charges?
- We have a minimum order value threshold beyond which the delivery charges are free. If you are to fall below the value, then a small delivery fee is added.
- If you are part of the subscription on a long term basis, the fee is waived off!
What is the standard delivery time?
- The average time taken is about 4 working days, not counting Saturdays, Sundays or public holidays.
- If you are within Kolkata, this would reach much faster
How do I return a product?
- Very easy, write to us at firstname.lastname@example.org and we will do the rest. Please note terms and conditions apply for products that are returned.
What happens in case of a delay in the order being received?
- We are a swift team and respond very fast on receiving orders. But delays do happen at times due to issues beyond our control, like delays from the logistics companies, breakdown of the system, weather delays or similar. In any case, please connect with us at email@example.com and we will do whatever we can to assist.
Can I expedite my shipping time?
- Yes, there may be options to pay slightly extra and go for overnight or speed shipping. Please write to us at firstname.lastname@example.org for the same.
What is the Standard Operating time (SOT) before receiving an order and dispatch via logistic companies?
- We are very quick as a company with a very short SOT.
- Orders received from 0001 hrs to 1400 hrs are dispatched the same day by 1830 hrsOrders received from 0001 hrs to 1400 hrs are dispatched the same day by 1830 hrs
- Orders received from 1401 hrs to 2359 hrs are dispatched the next day by 1830 hrsOrders received from 1401 hrs to 2359 hrs are dispatched the next day by 1830 hrs
- Orders are shipped only on weekdays between Mondays & Fridays.Orders are shipped only on weekdays between Mondays & Fridays.